Our Story
At CarePlan Assurance, we believe that every person receiving care deserves more than just paperwork — they deserve a plan that truly reflects their life, their dignity, and their future.
We are an independent, specialist service offering care plan writing, auditing, and improvement services, with family support, Our work is fully aligned with CQC’s Safe, Effective, Caring, Responsive, and Well-led principles.
We support families, residents, and care providers to:
- Identify gaps and risks early
- Strengthen person-centred care planning
- Empower better outcomes for individuals and services alike
By providing clear, honest, and compassionate advice, we bridge the gap between care practice and regulatory expectations — helping to protect rights, improve safety, and build trust across the care community.
- Confidential service
- Professional audits and reports
- Actionable, resident-focused recommendations
- Flexible support for families and care homes alike
Because quality care planning isn’t optional — it’s essential.
Why Choose CarePlan Assurance?
What makes CarePlan Assurance different?
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100% Independent and Unbiased
We work solely in the best interest of residents and families — never tied to providers or regulatory bodies. -
Specialists in Both Families and Care Homes
We offer tailored packages for each, with no conflict of interest. Whether you're a care provider or a concerned family member, we’re here to support you. -
Care Plan Excellence, Not Generic Auditing
We focus on the quality, clarity, and person-centredness of care plans — ensuring documentation reflects real lives, not just tick boxes. -
CQC-Ready Auditing
Every audit is aligned with the latest CQC framework and quality statements, giving you clear insight into where you stand. -
Resident Voice and Dignity First
We protect and prioritise the individual’s story, choices, and preferences in every review we carry out. -
Actionable, Real-World Recommendations
Our feedback is practical and clear — no jargon, just simple steps that make a real difference. -
Accessible, Compassionate Communication
We’re known for our warm, respectful, and honest approach — whether working with teams or supporting families. -
15+ Years of Hands-On Care Experience
We bring real-world expertise, not just policy knowledge — combining frontline experience with compliance insight. -
Better Value for North West Clients
Our local focus means we offer lower costs than national consultancies, without compromising quality.
Our Core Values
- Integrity: We operate with complete honesty. "We tell the truth — kindly, clearly, always."
- Dignity and Respect: We believe every person deserves respect. "People are not paperwork. They are individuals with voices, rights, and lives."
- Empowerment: We empower families with clear information. "Knowledge is power — and we give it back to those who need it most."
- Excellence: We aim for the highest quality. "Because when it comes to safety, dignity, and care, good enough isn’t good enough."
- Compassion: We approach every interaction with empathy. "We lead with care — for residents, families, and care teams alike."
Our Expertise
- Care plan development and person-centred documentation
- CQC compliance and inspection preparation
- Risk assessment and safeguarding within care plans
- Staff training on documentation standards
- Family support and care quality concerns
Our Vision for the Future
- Raise the Standard of Care Planning Nationally. "A future where every care plan speaks for the person it’s written about."
- Empower Families and Residents to Have a Stronger Voice. "Knowledge is power — and we put it back in the hands of those who need it most."
- Help Care Homes Succeed, Not Fear CQC Inspections. "From fear to pride: building a better culture of care together."
- Become the Trusted National Brand for Independent Care Audits. "When care plans matter, people turn to CarePlan Assurance."
- Grow Sustainably — But Stay Personal. "Growing without losing what made us special: independence, trust, compassion."