Our Story

At CarePlan Assurance, we believe that every person receiving care deserves more than just paperwork — they deserve a plan that truly reflects their life, their dignity, and their future.

We are an independent, specialist service offering care plan writing, CQC-aligned auditing, and family support services. Our work is fully aligned with CQC’s Safe, Effective, Caring, Responsive, and Well-led principles.

We support families, residents, and care providers to:

  • Identify gaps and risks early
  • Strengthen person-centred care planning
  • Empower better outcomes for individuals and services alike

By providing clear, honest, and compassionate advice, we bridge the gap between care practice and regulatory expectations — helping to protect rights, improve safety, and build trust across the care community.

  • Confidential service
  • Professional audits and reports
  • Actionable, resident-focused recommendations
  • Flexible support for families and care homes alike

Because quality care planning isn’t optional — it’s essential.

Why Choose CarePlan Assurance?

What makes CarePlan Assurance different?

  1. 100% Independent and Unbiased: We work only for the resident/family’s best interest.
  2. CQC-Ready Auditing: Every audit is mapped to CQC standards.
  3. Focus on Resident Voice and Dignity: Ensuring the person’s story is protected.
  4. Specialist in Both Families and Care Homes: Packages for each, without conflict of interest.
  5. Real-World, Actionable Recommendations: Simple, practical steps.
  6. Accessible, Clear, and Compassionate Approach: Clear, warm, and supportive communication.

Our Core Values

  • Integrity: We operate with complete honesty. "We tell the truth — kindly, clearly, always."
  • Dignity and Respect: We believe every person deserves respect. "People are not paperwork. They are individuals with voices, rights, and lives."
  • Empowerment: We empower families with clear information. "Knowledge is power — and we give it back to those who need it most."
  • Excellence: We aim for the highest quality. "Because when it comes to safety, dignity, and care, good enough isn’t good enough."
  • Compassion: We approach every interaction with empathy. "We lead with care — for residents, families, and care teams alike."

Our Vision for the Future

  1. Raise the Standard of Care Planning Nationally. "A future where every care plan speaks for the person it’s written about."
  2. Empower Families and Residents to Have a Stronger Voice. "Knowledge is power — and we put it back in the hands of those who need it most."
  3. Help Care Homes Succeed, Not Fear CQC Inspections. "From fear to pride: building a better culture of care together."
  4. Become the Trusted National Brand for Independent Care Audits. "When care plans matter, people turn to CarePlan Assurance."
  5. Grow Sustainably — But Stay Personal. "Growing without losing what made us special: independence, trust, compassion."