Frequently Asked Questions
Find answers to common questions about CarePlan Assurance.
Frequently asked questions
What exactly do you do?
We provide independent, CQC-aligned audits of care plans, risk assessments, and care practices.
Our goal is to ensure that care plans accurately reflect each person's needs, risks, and wishes — and that care providers are meeting required quality and safety standards.
Is your service confidential?
Absolutely. All audits, reports, and consultations are handled with complete confidentiality.
We follow strict data protection (GDPR) policies to protect all personal information.
How long does an audit take?
Most individual care plan audits are completed within 5 working days of receiving the documents.
Larger care home audits or subscription packages may vary slightly based on the number of plans reviewed.
Will your audit guarantee a good CQC rating?
We cannot guarantee a CQC outcome — no external auditor can —
but by following our independent advice, care homes can significantly strengthen their compliance, risk management, and quality standards.
Do you work for CQC, the care home or the family?
We work independently, meaning we are not tied to any care home group.
We can be engaged by families to advocate for their loved one, or by care providers seeking an honest external audit to improve their service. We help families and care homes prepare for CQC expectations, but we do not inspect or enforce.
What makes you different from other audit companies?
Unlike larger agencies, CarePlan Assurance focuses specifically on care plan quality, resident voice, safeguarding, and CQC-aligned improvement —
with a personal, compassionate approach that puts the individual’s dignity at the centre of everything we do.
Can you help us rewrite care plans too?
Yes! We offer care plan drafting and improvement services — helping families or homes create clear, person-centred plans that meet CQC standards.
Final clinical sign-off always remains with the registered care provider.
How do we get started?
Simply contact us for a free, no-obligation consultation.
We'll listen to your needs, explain the options, and send you a clear service agreement to start the process.
Still have questions?
Our team is here to help. Contact us for personalized assistance and information.